Refund Policy

Our skincare is handcrafted in small batches and carefully packed to ensure it arrives fresh and in excellent condition. Before using any of our products, please read the product description carefully and follow the directions for use provided on the product label. Nourishing Mana is not liable for any individual reaction to a particular ingredient. Please read the ingredient list carefully and follow all directions for use. If you have a known allergy or sensitivity, avoid ingredients that may trigger a reaction. We recommend performing a patch test before using any new skincare product, particularly if you have a history of skin sensitivity. If any irritation occurs, discontinue use immediately. Due to the handcrafted nature of our products, each item is unique. Slight variations in appearance, shape, aroma and colour are to be expected and do not constitute a fault. These natural differences reflect the authenticity and artisanal nature of our products.

Returns

We make every effort to ensure that your purchase arrives in perfect condition. Should you experience a problem with your order, please contact us at Nourishing Mana and we will do our utmost to resolve any issue.

Eligibility of Returns

  • For eligible change of mind returns, we offer a store credit on unopened, unused products returned within 14 days of receiving your order.
    - Products must be returned in their original packaging, unopened, unused and in a saleable condition.
    - Returns must be received by Nourishing Mana within 14 days of return approval.
    - Sale items are not eligible for change of mind returns. This does not affect your rights under Australian Consumer Law.

Damaged or Incorrect Orders

If you receive:

  • A product damaged in transit, or
  • The incorrect item,
    Please contact us as soon as possible, preferably within 24 hours of delivery. Please include photographs so we can assess your claim.

Once we have received and confirmed the returned goods, we will promptly either:

  • re supply the item(s), or
  • issue the appropriate credit or refund.

It is the customer's responsibility to inspect goods upon delivery before opening them.

Returning Your Order

Please contact us before returning any products so we can provide return instructions and approve your return where applicable.

Goods, including incorrectly supplied items, may only be returned if they are:

  • unopened
  • in their original packaging
  • with labels and contents intact
  • in a saleable condition

Please return approved items to:

Nourishing Mana
Level 6, 275 Alfred St
North Sydney NSW 2060

Refunds

Approved refunds will be processed to the original payment method.

Shipping costs are non-refundable, unless the product is confirmed to be faulty or damaged upon receipt. In these cases, the cost of return shipping will also be refunded.

Change of Mind

Due to the hygiene, safety and stability requirements of personal care products, we cannot accept opened or used products for change of mind returns. For hygiene, safety and product stability reasons, personal care products that have left our premises cannot be resold. As such, we cannot offer a refund, replacement or exchange on products returned in a non-saleable condition. If you are returning an approved item for any other eligible reason, you are responsible for the cost of return shipping. Nothing in this policy limits your rights under the Australian Consumer Law.